Happy holidays to all. We wanted to take a couple minutes to keep everyone updated on this month’s events.
Monthly Drawing: Last month’s drawing was about the holiday party. Of those who responded about their preferences, Kaytlynn K., was drawn as the winner of the $25 gift card. Congrats Kaytlynn!
Holiday Party Results: Results from the team indicated by a majority that the team prefer the party to be a family friendly, casual, event after the holidays. We are finalizing the date and venue for a late January event that we can all attend and enjoy. Details will be sent in early 2016!
Clock In/Out: As a reminder, in order for Align to be reimbursed and for you to be paid, you MUST clock in and out with every shift as well as sign off on your care notes weekly. This is mandatory per Medicaid. Our telephony software recently received an update to make this process easier. If you have problems at the time you are clocking in or out, while at the client’s home, please call the office and we will help you through the process.
Finding Someone Doing It Right: Starting service with a new client almost always comes with a “getting to know you” period and though AlignMATCH helps reduce this, client expectation management is one of the biggest hurdles. Recently, with a new client, an Align team member, found herself confronted with this challenge. After considering changing clients, she instead gave it one last chance. She engaged the client, sat with them and talked about a strategy that gave the caregiver a clear plan forward that would make the client happy and the client felt as though they were involved in their own care process. Please help me congratulate Shawnta D. for a job well done!!!
December Drawing: We are working with our software company to update our care plan template and plan of care binder. As a team member of Align, we would love to know what information you would like to see in the care plan or a recommendation of how to make the binder a more useful tool. For every suggestion you make, an entry for the December drawing will be entered for a chance to win a gift card. Please send all suggestions to Judy. The winner will be revealed in next month’s newsletter.
In Closing: 2015 has been an exciting year. Without contributions from our entire team, we would not be who we are today. I urge everyone to carve out a little time each day to recognize how you change and affect people’s lives every day for the better. Our client’s are better off because you chose to be a caregiver while Align is better off having each of you on the team. Thanks again for all you do and we look forward to a fruitful 2016!