Help Center

Help, We Are Here.  Home healthcare can be a tricky topic to navigate. As experts on the subject, Align Home Health is here to help.  We want you to have access to the right tools and information for making homecare decisions. To help, we have put this section together to provide you with valuable information and important documents, and to help answer your frequently asked questions about homecare.

What Does Align Charge For Service?

Before services start, Align Home Health staff will discuss your needs and send you current rate information so you are informed of all current billing charges. You will receive a Service Agreement that documents fees and all billing expectations.
When services are added or changed, you will receive an updated Service Agreement for your records.

Are Caregivers Bonded And Insured?

Yes, all staff members who come to your home are insured by Align with Workers Compensation and Disability insurances. Bonding is part of Align’s business liability insurance.

Field staff members are directed to notify Align supervisors whenever they or the client experiences any type of accident during their assignment. We will respond promptly, investigate the cause, and work to ensure the safety and well-being of your loved ones and our staff.

What Is Align’s Service Area?

Though Align is licensed to operate anywhere in Ohio, we focus on the Greater Miami Valley area.

How Does Align Bill?

Align Home Health begins the billing week on Mondays and ends the billing week on Sundays. Align bills on a weekly basis. Reimbursement is appreciated within five days of receipt of the invoice.

Is There An Upcharge For Car Transportation?

Only if our vehicles are used. In the client’s vehicle, there is no charge.

How Long Is The Minimum Hours Per Visit?

In order to ensure consistent and proper care, there is a 3-hour minimum per visit.

Are There Any Advanced Deposits?

Yes, an advance deposit, equivalent to one week of service, will be required upon the signing of the Service Agreement. This deposit will be held and applied to the last invoice of service.

What is the cancellation policy?

24 hours notice must be given to avoid any charges for scheduled services.